Privacy Policy

Last updated: [Insert Date]

Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, or book one of our family-owned vacation homes in Berkshire County, Massachusetts or Dover, Vermont.

By using this website or submitting information to us, you agree to the practices described below.

1. Information We Collect

We may collect personal information when you contact us, submit a form, request booking details, or make a reservation. This may include:

  • Name
  • Email address
  • Phone number
  • Booking dates
  • Guest count
  • Property selected
  • Payment and billing details
  • Messages or special requests
  • Any information you choose to share with us

We may also collect basic website usage information, such as pages visited, device type, browser type, and general location data through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

  • Respond to questions and booking requests
  • Manage reservations and guest communication
  • Process payments
  • Prepare for your stay
  • Send check-in details and important stay information
  • Improve our website and guest experience
  • Protect our homes, guests, and business
  • Comply with legal, tax, and business obligations

We do not sell your personal information.

3. Booking and Payment Information

If you make a booking through our website or a third-party booking platform, your payment may be processed by a secure payment provider. We do not store full credit card details directly on our website unless specifically stated by the payment provider.

Please review the privacy policy of any third-party booking or payment platform used during your reservation.

4. Sharing Your Information

We may share limited information only when necessary, such as with:

  • Booking platforms
  • Payment processors
  • Cleaning or maintenance teams
  • Service providers who help us operate the website or manage reservations
  • Legal, tax, or regulatory authorities when required

We only share information that is reasonably needed for the purpose.

5. Cookies and Website Analytics

Our website may use cookies or similar tools to improve functionality, understand visitor behavior, and help us improve the site.

You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

6. Email and Communication

If you contact us or book a stay, we may use your contact information to respond, send reservation details, provide check-in instructions, and share important updates related to your stay.

We may occasionally send helpful updates or information about our homes. You can ask us to stop sending non-essential messages at any time.

7. How We Protect Your Information

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no website, email, or online system can be guaranteed completely secure.

Please avoid sending sensitive information through unsecured email or contact forms.

8. Third-Party Links

Our website may include links to third-party websites, booking platforms, maps, payment providers, or local resources. We are not responsible for the privacy practices or content of those third-party websites.

9. Children’s Privacy

Our website is intended for general audiences and is not designed to collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can review and remove it if appropriate.

10. Your Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to any legal, tax, booking, or business record requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

12. Contact Us

For questions about this Privacy Policy, please contact us:

[Business Name]
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

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